Managing labor hours within the store to drive top line sales and profit.Linking results to behaviors and actions to drive top-line sales.Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.Leading and demonstrating company values within the store.In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.ĭirect Reports as assigned: Customer Experience Lead(s) and / or AssociatesĪll Store Leadership Team responsibilities include: ![]() ![]() Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. A Victoria’s Secret & Co Customer Experience Manager (posted as Retail Manager for clarity to candidates) is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales.
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